Refund policy

Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

30-Day Return Policy

Customers may request a return within 30 days of receiving their order. To be eligible for a return, the item must:

* Be unused and in its original condition
* Be returned with original packaging where possible
* Not be damaged due to misuse or improper handling
Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can resolve it promptly.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may be cancelled before they are processed and shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return procedure.

For return requests, refund inquiries, or any questions regarding this policy, please contact us:

Email: info@clotles.com

We aim to respond to all inquiries within 24–48 business hours.